1. Overview
Perinvo is committed to handling billing-related issues in a clear and professional way. If a user is charged incorrectly, charged more than once, or experiences a verified subscription issue caused by a payment or system problem, we may issue a refund in accordance with this policy.
2. Eligible Refund Cases
A refund may be approved where Perinvo confirms that one of the following situations has occurred:
- Duplicate charge: the same subscription or invoice was charged more than once.
- Incorrect charge amount: the charged amount does not match the confirmed plan, billing period, or approved invoice.
- Technical billing error: a system or processing issue caused an unintended payment.
- Unauthorized subscription charge: a charge is confirmed to have been processed without valid authorization, subject to review and verification.
- Failed service activation after payment: payment was captured but the subscribed service was not activated within a reasonable time due to a verified internal issue.
- Other confirmed subscription issue: any similar billing problem that Perinvo reviews and accepts as valid for refund handling.
3. Cases Not Normally Covered
Unless required by law or approved as an exception by Perinvo, refunds are not normally issued in the following cases:
- Change of mind after successful subscription activation and normal access delivery.
- Failure to use the service after access has been provided correctly.
- Requests made without enough information to verify the payment issue.
- Service dissatisfaction where the platform and subscribed features were delivered as described.
- Issues caused by customer-side device, browser, connectivity, or configuration problems when the Perinvo service itself was functioning normally.
Even in these situations, our team may still review the case in good faith and decide whether a commercial exception is appropriate.
4. Refund Timing
Once Perinvo confirms that a refund is due, we aim to move quickly and keep the process transparent.
Review & validation
We review the transaction, account, and supporting details to confirm the issue.
Approval
If the case is valid, we approve the refund and start the return process.
Refund execution
Our standard target is to complete the refund in less than 14 business days.
Same-day return where funds reached our company account: If the charged amount has already been received in Perinvo's company account and the refund case is verified and approved, we aim to return the amount on the same day.
Bank and payment provider timing: after Perinvo releases the refund, the final posting time may still depend on the customer’s bank, card issuer, wallet, or payment processor.
5. How to Request a Refund
To request a refund, please contact us and include enough information for a fast review.
- Your account email or company contact email
- Invoice number or payment reference
- Date and amount of the charge
- Short explanation of the issue
- Any useful supporting screenshot or receipt
6. Payment Method Notes
Approved refunds are generally returned to the original payment method used for the charge, unless another method is required by law, agreed in writing, or made necessary by payment processor restrictions.
Where a refund is returned by Perinvo on the same day, the actual time at which the customer sees the amount may still vary depending on the external payment network.
7. Policy Changes
Perinvo may update this Refund Policy from time to time to reflect changes in our services, billing processes, legal requirements, or operational practices. The latest version published on our website will apply from its stated effective date.
8. Contact Us
If you have any billing concern, refund question, or payment dispute, please contact Perinvo using the billing contact details below.
Billing: info@perinvo.com
Platform: https://app.perinvo.com